Return and Refund Policy

The policies on this page are for our customers that purchased our products directly from ControlOMatic. ControlOMatic is a manufacturer and has dealers throughout the world. If you purchased ControlOMatic's products from a dealer, please refer to their return/refund policy.

ControlOMatic has a strict Minimum Allowable Advertised Pricing (MAAP) policy in place for all promoters of our products​, to protect our customers from fraudulent and/or unauthorized resale.

ControlOMatic has a 30-day, no questions asked, refund policy making it easy to try our products and return as needed for a full product refund.* After 30 days, and up to the warranty period of a year (unless otherwise specified), we will work with you to resolve problems if they should arise and, if we are unable to do so, we will offer a full refund if the product is in like new condition.

In that case, once the product is received at ControlOMatic and evaluated, a refund will be made in the form of the same method as payment (e.g., credit card), if possible.

The return process starts by registering the purchase and sending an email to

*The customer is responsible for returning the unit back to ControlOMatic in resellable condition. Shipping may not be included in refund.

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